Definitions:

Express Road Service is a roadside assistance service program designed for insurance companies, and group/membership companies, who desire to offer their customers an option to other roadside assistance alternatives.

Express Road Service is available to all customers selected by you.  A valid eligibility number must be available at the time the service is requested. 

"Express Road Service", or “Emergency Road Services” or “Services”, shall mean mechanical first aid, battery service, tire change, fuel, oil and water delivery, lockout and towing service.

Mechanical first aid:

If the vehicle is disabled due to mechanical failure, service will consist of minor mechanical adjustments that may be possible at the scene of disablement in order to place the vehicle in a safe, operable condition.

Battery service:

If battery failure occurs, a jump-start will be applied to start the vehicle to place it in an operable condition.

Tire change:

Service assistance will be provided to remove a flat or damaged tire and replace it with an inflated spare.  If there is no inflated spare, the flat is on an inner rim tire, or there is more than one flat tire, the vehicle will be towed in accordance with the provisions under "Towing". Trailers up to 21 feet, while in tow, are eligible for tire change only when an inflated spare is available.

Fuel, oil and water delivery:

An emergency supply of fuel, oil and water when readily obtainable will be delivered to a vehicle in immediate need.  Supplies are to be paid for by customer at prevailing retail prices by cash.  If emergency supplies are not readily available, the vehicle will be towed in accordance with the provisions under "Towing."

Lockout service:

Lockout service is rendered when the ignition key is locked inside the passenger compartment.  Service is provided by the nearest Service Unit using conventional tools to open the passenger compartment door.  If the service operator is unable to gain entry without material risk to the vehicle, the vehicle may be towed to a locksmith in accordance with the provisions under "Towing".

Towing:

If an eligible vehicle becomes disabled and cannot be started or put in a safe, operable condition, we will provide towing to designated area provided by driver.

Eligible vehicles:

Eligible vehicles include all classes of commercial vehicles such as heavy trucks, tractors, and contractor’s equipment, including pickup trucks from medium to heavy duty type.

Vehicles not eligible for service:

Passenger and light duty vehicles are not eligible for this commercial roadside program. Coverage is available under our standard private passenger program.

Non-serviceable conditions:

(i)  The vehicle is partially or entirely submerged in water, sand, mud or snow and cannot be serviced with standard equipment.  However, upon our approval per incident, service for such vehicles may be made available as a Special Service and at additional expense.

            (ii)   The vehicle is located where it would be illegal or dangerous to render service.

(iii)    The vehicle has been reported stolen, has been impounded, partially dismantled or altered.

(iv)  The tow would result in the breaking of an ordinance or law.

Servicing standards:

Our contracts with all Service Units require that Service Units render Express Road Service promptly, courteously, safely, and efficiently.  In accordance with the standard procedures that have been developed for its emergency roadside assistance programs, we shall monitor the general performance of its Service Units as to the delivering of Express Road Service to all customers and take such actions as we deem appropriate and practical to seek to confirm that the Service Units are conforming to the contractual standards set forth above.

Coverage Territory:

Your Road Side Assistance Program has vendors ready to service all of your clients in all Fifty States, including Canada and Puerto Rico.

For Towing and Road Side Assistance & Discounts Call:

(800) 513 0048